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Refund policy
At Gemology cosmetic egypt, customer satisfaction is important to us.
Return Eligibility
Products may be returned or exchanged within 7 days from the date of delivery, provided that:
• The product is in its original condition.
• The product has not been opened, used, damaged, or altered in any way.
• The original packaging, seal, and accessories (if applicable) are intact.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with clear photos of the issue.
Refund Process
Once the returned product is inspected and approved, the refund will be processed using the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Right to Refuse Returns
Gemology cosmetic egypt reserves the right to reject any return request that does not comply with this policy.